Nor Cal Broadband

Email setup

Configuring your NCBB mail account

WE REGULARLY SEND CUSTOMER ALERTS, AS WELL AS BILLING NOTICES, THROUGH THE NCBB MAIL SYSTEM: CHECKING YOUR NCBB EMAIL ACCOUNT ON A REGULAR BASIS ENSURES THAT YOU GET CRITICAL INFORMATION IN A TIMELY FASHION. KEEP THESE INSTRUCTIONS FOR YOUR RECORDS, AND CALL US IF YOU NEED ANY HELP SETTING UP THE NEW EMAIL ACCOUNTS (WHICH YOU DESIGNATE ON THE INSTALLATION PAPERWORK).

Email Address (and User Name):
Email Password:
Email Servers (POP3 and SMTP): mail.ncbb.net

Configuring Your Nor Cal Broadband Email Account
You can check your Nor Cal Broadband email account through both Webmail and/or by entering the few account parameters into a program such as Microsoft Outlook Express, which comes installed on all Windows computers. Please be aware that although Webmail provides a convenient and user-friendly way to check your email from anyplace where you have an internet connection, we do not recommend it as the primary email method for those in a business environment, or those dealing with “mission critical” correspondence and contact information. The best way to make sure that all of your critical email correspondence and contact information is protected and preserved is to enter your account parameters into an email program on your computer, and back up your data on a regular basis.

For WebMail Access
1) Open your web browser (Internet Explorer, Safari, etc.) and surf to the address http://mail.ncbb.net/
2) Add the page under your browser’s favorites.
3) Enter your User Name (your entire email address) and Password and click Login.
4) Within the Webmail interface, you can click on Options in the upper right, and adjust a multitude of settings particular to your account, including modifying the spam filter settings and changing your password.

To Configure Outlook Express
1) Click on Tools and select Accounts from the Tools menu.
2) Click the Add button on the top right-hand side of the box which opens.
3) Select Mail from the Add button menu.
4) Enter your name as you wish it to appear to email recipients, and click the next button.
5) Enter Your Email Address and click the ‘next’ button.
6) In the new window, make sure that the box at the top says POP3 in it, and fill in both the Incoming and Outgoing Mail Server boxes with the address mail.ncbb.net before clicking next.
7) In the new window, enter your User Name (your entire email address) and Password.
8 ) Click Finish
9) Click Properties to open the new email account.
10) On the ‘Servers’ tab, check the box at the very bottom next to ‘My server requires authentication’.
11) Click ‘OK’ and then ‘Close’ to close out of the Accounts menu. Your email should be ready to use!

To Configure Outlook (full version)
1) Click on Tools, then scroll down and highlight E-Mail Accounts.
2) Click the button next to “Add a new e-mail account”. Click ‘next.’
3) In the new window, click the button next to POP3. Click ‘next.’
4) In the new window, under User Information, enter your name as you would like it to appear to an email recipient, and your new email address.
5) Under Server Information, enter the same address in both fields; mail.ncbb.net
6) Under Login Information, enter your User Name (your entire email address) and Password.
7) Click the ‘More Settings’ button.
8 ) Click the Outgoing Server tab.
9) Check the box next to ‘My outgoing server (SMTP) requires authentication.’
10) Click ‘OK’ to close the small ‘Internet Email Settings’ box.
11) Click ‘Next’ and ‘Finish’ on the larger menu. Your e mail should be ready to use!